- Has my order shipped?
For the ultimate joy, the cascade of happiness, the outpouring of love...fret no more! Your order will be by you in a jiffy! As soon as your package of joy has been shipped, we will shoot you an e-mail with your unique tracking details. Be sure to check your inbox (or spam!) for said e-mail. Alternatively, you can simply log on to your account whenever your beautiful heart so desires, and check your delivery status from your order history page.
- What is Joyswag's return policy?
As we’ve mentioned before, if it doesn’t spark joy, there’s no use in holding on to it. As such, we accept returns within 30 days of purchase, if the product is new, unused, and in the same condition that it was received in. A $7 restocking fee will be charged for all returned items. So, be sure not to use your item to eat out of, crap on, or as a book holder. We know it’s tempting, because our products are so lovely...but, unless you’re planning to keep it, please don’t make out with it just yet! (One caveat though: It is the buyer's responsibility to pay for return shipping).
- What are the shipping options?
For the ultimate crescendo, the moment of bliss, the Beethoven, epoch-defining Symphony No. 5...we wish we can send an exotic bird to fly your package directly from our heart and into your open window, while the curtains sway in the warm, salty breeze. Just like the stork delivered your children or your cousins. That project is currently in the works by our wonderful shipping team. Until then , we offer $5.00 shipping fee on all orders shipped within the US. Whew! Only select products will display an option for expedited shipping, an added cost will incur. Orders being shipped to international destinations will show the shipping costs, customs, etc, to the destination country, based on the product and shipping address.
- What are the international taxes, duties, etc. that I have to pay?
We are honored that you chose us, all the way in Cali, to get your swag on. We’re sure it will spark joy, radiating all across the globe from our big hearts into yours. As such, we offer international shipping worldwide, which is handled via WebInterpret. This includes taxes, duties, and shipping costs, on our end. Please read the terms and services carefully before confirming your purchase. Aside from our international shipping fees, which are calculated at checkout, your order might be subject to additional VAT/IMPORT fees before delivery. If so, you will be notified of those fees prior to delivery. You can choose to accept and pay, or decline and your order gets returned to us and refunded.We offer worldwide delivery. So, if you live in Timbuktu, Sweden "hygge country," Buckingham Palace, or off the coast of Panjin Red Beach, China, we’ve got you covered! We spread the love to you!
- When will I receive my order?
Well, well, if only we had a magic ball....Abracadabra! BOOM! We would be able to determine the precise moment at which our package lands on your doorstep or in your mailbox. All we can tell you is that we generally ship out packages within 1-2 business days after you’ve placed your order. Shipping times on the free shipping option is generally 5-7 business days, depending on the location of the buyer. Be sure to give us a holler if you still have questions!
- What do I do if I never received my order?
Wow, that sucks balls. That’s not what this site is intended for. We’re truly sorry, from the bottom of our hearts, that you did not receive your package of joy. Please be so kind and check the shipping carrier's tracking page to see if it's still in transit. You can also contact us directly on our “Contact Us” page for further assistance with this. We’d love to connect with you and have a heart-to-heart chat about the whereabouts of your beloved, unique, special delivery! Delivered from us to you, with warmth!
- What do I do if I received a defective order?
Defective? C’mon! How’d we mess up like that? Really, sorry! If you're not completely satisfied with your order, if it doesn’t spark joy, please reach out to our support team and they will gladly assist you with generating a Return Merchandise Authorization (RMA) for sending back the order for a replacement or refund.
- What payment methods do you accept?
Livestock, gold and silver coins, white deerskin leather banknotes, and more bartering tools will be acceptable once our nostalgia team creates a system to take us back to the wonderful times of yore! Until then, we humbly accept all major credit cards, PayPal, Google Pay, and Apple Pay. Swipe away, baby!
- I forgot my password
Jeez! I hate when I forget my Ginkgo Biloba pills! Now I’m forgetting to take what’s supposed to stop me from forgetting. Isn’t that a catch 22 situation we got going here? Don’t worry, we got your back! You can request a new password here
- How do I contact your company if my question isn’t answered here?
We’d love to hear from you! In fact, we insist. Grab a cup of coffee and contact us, for our first official rendezvous. You can reach us via our “contact us” page here